CSM

CSM (Customer Success Management) — AI-powered платформа для автоматизации customer success процессов и predictive analytics. Сервис использует machine learning для предсказания customer churn и identifying expansion opportunities. CSM включает automated health scoring, engagement tracking и proactive intervention suggestions. Платформа анализирует customer behavior patterns для optimizing retention strategies. Особенностью является real-time alerts for at-risk accounts и automated playbook execution. CSM нацелен на SaaS companies и subscription businesses, focusing на customer lifetime value maximization.